Frequently Asked Questions

If you are not satisfied with the item, please send it back in an original condition within 30 days of receipt for a refund of the purchase price. Our address is: The Magic Toy Shop Ltd, Unit 6 Edenbridge Trade Centre, Hever Road, Edenbridge, Kent, TN8 5EA. Please enclose a note with your order number

Yes we can replace the item, but please note that we recommend reordering a new item at the checkout as it will be much quicker. In order to send the replacement item, we need to wait a certain amount of time for the damaged item to be returned back to us.

Once we receive the item, we will initiate the refund refund process. The process can take upwards of 7 working days, depending on your bank. Please keep the Proof of Postage and ask your Local Delivery Office for one, in order to track the journey of the returned item.

We accept the following methods of payment: VISA, VISA Debit, Mastercard, VISA Electron, Delta, Maestro, Solo, PayPal and ApplePay.

No. At this time we do not accept Cashier's Checks or Money Orders.

Our standard delivery service takes usually 2-4 working days. Add an extra 1-2 days to remote areas /excluding weekends and bank holidays/ to UK mainland addresses.

We have a Express Delivery. The express delivery service takes usually 1-2 working days to UK mainland addresses, add an extra day to remote areas. Depending on the product the item will be shipped either by Royal Mail or another courier company.

The Standard Delivery take usually 2-4 working days and the Express delivery 1-2 working days. If you haven’t received the item between this time frame, please check in your local Royal Mail delivery office. Where you just need the delivery name and the address.

Please contact us as soon as possible, remember that we are here to help. In order to advise we just need your order number and a picture showing the damaged of the item. Our support team is here to help and sort the issue asap.

Unfortunately, no. We are working on it and in the nearest future, we will take some extra steps in this direction. Now our website is showing only the products that are currently in stock.

Yes we do! To get in contact with one of our live chat specialists. Open the Chat In Facebook Messenger

Please feel free to contact us at support@themagictoyshop.com, and our dedicated customer service team will promptly assist you in unsubscribing your email address. Alternatively, you can simply click the unsubscribe link provided in our newsletter.

Every product which has variations have an option to choose the colour or design of the item. Unfortunately, not all of our products have this option and some of them have variations of colours which are assorted and send randomly as it will be stated in the item description. So please keep an eye on it! In this case, we cannot grantee which colour/design we will send.

Three Quick and Easy Solutions - We're Here to Help You!
Call the Customer Support Team (Monday-Friday 9-17):
01732 866922
Email the Customer Support Team: support@themagictoyshop.com
Connect With Live Help: You can ask your question right now to our member of the Customer Support Team. Chat with Us!

Ukbuyzone is a company based in the UK. Our selection contains products from categories such as kids toys, garden tools, inflatable items, campaign, kitchen items and much more. Our brands are The Magic Toy Shop, GEEZY and MTS which can be found on our website. We are selling products on huge marketplaces like Amazon, eBay, Etsy, etc. But the most important for us is our costumers and their experience with our company. We are here to support them as much as we can and we are happy when they share with us many positive stories.